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WELCOMING YOU BACK TO THE UK'S FAVOURITE GYM

We've redefined our cleaning and safety standards and are so excited to welcome you back to the gym.

We reopened our gyms in Northern Ireland on 10th July, and most gyms in England on 25th July. We've had over 50,000 reviews and received great feedback from our members, with a rating of 4.7/5 for cleanliness and hygiene.

Selected English gyms are reopening soon. Details of these gyms are included below or visit your gym's homepage to check the date of reopening.

Welsh gyms reopened on August 10th, while Scottish gyms are currently planned to reopen on 14th September.

We will contact all members once we have a date to reopen each gym. 

WATCH OUR REOPENING VIDEO

EVERYTHING YOU NEED TO KNOW ABOUT REOPENING OUR GYMS

Here we answer some common reopening questions from our members, including membership and gym queries. We have also worked with Dr David Lawrence, a highly experienced physician who brings a breadth of knowledge to health and medical issues, to answer some of the safety questions you might have.

Find out more

A cleaner and safer place for you to train

Your safety, and that of our staff and self-employed PTs, is a top priority. In line with government guidance, we have trialed a number of measures and are making a number of changes to ensure that PureGym is a safe place for you to workout.

We have also formed an advisory panel including Dr. David Lawrence and Professor Greg Whyte OBE to provide expert advice on the measures we are taking.

TrainSafe is our comprehensive approach to making PureGym a safe place to workout. When you come back you'll notice your gym will look a little different, but you'll still get everything you need for a great workout.

Here are some of the changes you can expect:

KEEPING A SAFE DISTANCE

We’ve created the space you need to work out while keeping a safe distance. The gym has also been rearranged and clearly marked out for you to use safely, so it is easy for everyone to follow. We'll also control the numbers in the gym at any given time so it never gets too busy.  

EXTENSIVE AND FREQUENT CLEANING

Our gyms will be deep cleaned every night with high-grade anti-viral disinfectant. The team will also clean every piece of kit and surface throughout the day, from dumbbells to treadmills and everything in between, so you can train with confidence.

SELF-CLEANING STATIONS

 We've installed new self-cleaning stations so you can clean your kit before and after use, for added peace of mind. Cleaning stations are located in all key areas of the gym to make it as easy as possible.

HAND SANITISING STATIONS

You'll find more hand sanitising stations around the gym so it's easy to regularly clean your hands during your visit. We ask that you also sanitise your hands before entering the gym to keep yourself and others safe. 

CONTACTLESS ENTRY 

Contactless entry with our new app or keyfobs can soon make your visit safer and easier - QR scanners are being installed in all of our gyms. Our app can also help you to plan your visit by checking the number of people in the gym to avoid busy times and queues.

STAFF TRAINING AND EXPERTISE 

All staff will be fully trained on our new cleaning and safety measures to ensure these are delivered to the highest standard. You'll also get the same warm welcome that you've come to expect at PureGym. 

Download our reopening protocols for full details:

Download reopening protocols

 

 

QUESTIONS ABOUT YOUR MEMBERSHIP

  • Great news! Our Northern Ireland gyms are now open and English gyms have started to reopen too. Please check your gym's homepage to check your gym has reopened and see its new opening hours. 
     
    • All Welsh gyms, along with London Aldgate reopened on 10th August
    • The following English gyms do not yet have reopening dates confirmed but we are preparing to have these open as soon as we can: Blackburn the Mall, Bradford Idle, Leicester Walnut Street, Leicester St George's Way, London Holloway Road, London Camberwell New Road.
    • Scottish gyms are currently set to reopen on 14th September. You can read our statement on the Scottish Government's decision to delay gym reopening here.
    As and when opening dates are confirmed we will notify all members directly on the date for their gyms. 
  • It's really important that we keep our members and our staff safe and so to help us do this we have temporarily reduced our opening hours. This means we will always have a member of staff on hand. 
    When your gym is open, just check the app or website for details of opening hours.
    As soon as we can safely increase our hours we will do so and will update each gym page with the new opening hours.
     
    We know that being able to use our gyms 24/7 is really important for many of our members and we hope to be able to do so again soon.
  • We want to keep you safe, so we want to ensure the gym never gets too busy. That is why we will be restricting the number of members in the gym. Before you visit, you can check the app to see the maximum capacity and how many people are currently there and expected busy periods. This will allow you to visit at a quieter time to enjoy your workout.

  • It is very unlikely that you will need to book a gym slot. However, we have developed our app so that if your gym does get very busy we can ensure everyone's safety by switching on a booking system. We will only do this if we really need to and if we do, we expect this to be only for a few hours per week. 
     
    We will let you know in advance if booking is required at your gym.
  • We know how much you've been looking forward to getting back into the gym! We want all members to get a chance for a safe and a great workout so we are encouraging members to limit their visit to an hour at busier times. If the gym is particularly busy, you may get a SMS to let you know when you're nearing an hour, just as a little reminder.

  • We've made it even easier - all gyms have a new QR code scanner and you can access your unique QR code via the app. If you're not wanting to use the QR code, you can still use your key fob, or simply enter your PIN as usual. Don’t worry, all PIN pads now have hand sanitising gel next to them.

  • It's unlikely you'll have to queue but to be sure you can avoid busier times by checking the app. The app will let you know when the gym will be busy and how many how people are in the gym at that time.

  • Changing facilities are open in our English gyms as normal along with showers and lockers. So you can still maintain social distancing, we have taken some of the lockers, sinks and hair dryers out of use, but there should still be plenty for everyone.
    We're pleased to confirm we are now able to offer shower facilities at our gyms in Northern Ireland also.
      
    If you can, we encourage people to change before coming to the gym.
  • Yes, our great classes are still running at most of our gyms. In a few of our gym we are unable to offer classes when we first open but we are working hard to bring classes back to all of our gyms. 
     
    To keep members safe in our classes, we've made a few temporary changes; a reduction of class spaces and a limit to the timetable means members can keep a safe distance. Also, whilst we are getting our gyms back to normal classes are on a first come first served basis, but we hope to reintroduce booking soon. 
     
    Please check your gym page on the app/website once your gym reopens for full details.
  • Your payments will only restart on your usual monthly direct debit date, after your club has reopened. The good news is that you won't miss out on any time you paid for before we closed - these days have been credited onto your membership and will reduce your first payment back.

  • We understand that not everyone is ready to return to the gym just yet. That’s why you can freeze your membership for a little longer, until you are ready. We’ve made it really easy to freeze, please follow these steps;
     
    1.Log into Member’s Area
     
    2.Select ‘profile’ tab
     
    3.Scroll down to ‘FREEZE YOUR MEMBERSHIP’ and select
     
    4.Follow the instructions to freeze
     
    For gyms in Scotland, Wales and any gyms that are not yet open, you will be able to freeze your membership closer to when your gym reopens. We will be in touch shortly. 
  • We're sorry to hear you're wishing to cancel. We want you to know that safety is our No.1 priority and so we have made our gyms a safe place to train.
     
    If you aren't quite ready to come back, you can extend the freeze on your membership via the Member's Area.
     
    If you do wish to go ahead and cancel your membership we have made this super simple! All you have to do is cancel your Direct Debit with your bank at least 3 - 4 working days before your next payment.
  • Yes, Personal Trainers are looking forward to welcoming you back and have guidelines on how to provide safe, socially distanced training!

  • Yes of course! We know how much you've enjoyed the virtual workouts we've been running throughout the closure - this content will still be free to use.

  • We want to ensure that everybody has the opportunity to get back to the gym. We have made a number of changes in the gym to ensure the safety of our members, if you think you'll need some support in finding your way around the new layout in the gym and getting to know the new contactless entry just get in touch.

 

 

Safety in the gym: Your questions answered

We have worked with Dr David Lawrence, a highly experienced physician who has over 35 years NHS service and brings a breadth of knowledge to health and medical issues and the challenges of delivering health care across the spectrum in the 21st century.

Dr David has been advising us on the development of safer standards within PureGym and here he answers some of the questions you may have. 

  • All PureGyms will be deep cleaned overnight and regularly through the day, using high-grade disinfectants that will kill the virus.

    It is impossible to keep any environment 100% clean, as evidenced even in hospital operating theatres. However, it is possible to make environments ‘safe’ by undertaking the appropriate cleaning and disinfecting measures. COVID-19 is easy to kill with most readily available domestic cleaning agents and with thorough hand washing with soap for 20 seconds or more. Coupled with safe distancing and avoidance of touching the face, together with other building environment measures, including good ventilation, a safe environment can be established and maintained.

  • Being physically fit is highly protective against a range of illnesses. It also boosts the immune system. COVID-19 particularly affects those with underlying health conditions, diabetes etc. and those overweight. Given that the virus is now considered to be ‘endemic’ within the community, it is more important than ever to maintain one’s fitness.

    Additionally, recent Public Health England (PHE) research has found that excess weight can increase risk of serious illness and death from COVID-19. Supporting people to maintain a healthier weight may reduce the serious effects of COVID-19. 

  • No, COVID-19 is not transmitted through sweat.

    Don't forget, wiping sweat from your face could lead to the virus being passed from your hands to your face. So it is very important to regularly use hand sanitisers (60% alcohol +) and avoid touching your face as much as possible.

    PureGym has added more hand sanitising stations in every gym so you can easily access these throughout your gym visit.

  • We pump over 2,000 litres of fresh air into our gyms every second though our ventilation systems. This is vital in the fight against COVID-19 as it helps dilute airborne virus particles and ensure members have clean fresh air to workout. Our systems provide a fresh air supply to all areas of the gym such as studios and changing rooms and air is not recycled air between different areas. Our air handling systems provide more fresh air than many other environments such as offices, supermarkets and shops.

  • No, there is the same chance of getting COVID-19 in all areas indoors, the key is keeping social distancing in place, follow cleanliness guidelines and aerosolisation guidelines.

    Risk is essentially divided between ‘outdoor spaces’ and the building environment, or ‘indoor spaces’. R rate (the rate the infection is spread by one person) is much higher indoors, including within households, shops, and high-occupancy workplaces. Gyms fall into this category, especially due to the increased individual activity of the occupants, but this can be mitigated through the special measures being deployed and people following the guidelines put in place.

    PureGym has introduced new cleaning and social distancing measures in all PureGyms to ensure that members can work out safely.

  • COVID-19 survives in droplets or possibly aerosols (very fine particles) and can be transmitted person to person via close contact.
    At 2 metres distancing the majority of droplets fall to the ground and thus risk is greatly reduced.

    Good ventilation can reduce this risk through dispersion and provision of HEPA (high-efficiency particulate air filters) and fresh air systems (or simply leaving windows open) can aid dispersion2. 

    PureGym has high-grade air-conditioning systems including bringing fresh air from outside, which will significantly improve ventilation3.

    References

    2019 Novel Coronavirus (COVID-19) Pandemic: Built Environment Considerations To Reduce Transmission  Dietz L., Horve P.F. , et al mSystems (volume 5 issue 2 ) 4/7/2020  DOI: 10.1128/mSystems.00245-20 PMID: 32265315                                                       
    Source: https://www.ncbi.nlm.nih.gov/...  EISSN: 2379-5077

    2 Heater cooler units in hospitals, used in heart surgery for example, are known to harbour infective agents and can be a source of contamination by generating aerosols. (Infections Associated with Heater Cooler Units Used in Cardiopulmonary Bypass and ECMO  Information for healthcare providers in the UK  Version 2

    A resource produced by Public Health England and partners)

    3 A single air change is estimated to remove 63% of airborne contaminants, after 5 air changes less than 1% of airborne contamination is thought to remain.

  • The government have confirmed that it is not compulsory to wear a face mask when you visit the gym, as there are many other measures already in place in the gym for safety and hygiene.

    If you want to do so, you can, but please ensure that all used masks are disposed of safely in one of the bins provided.

  • No. Gloves should be reserved for those undertaking certain tasks and are worn in hospital environments, those caring for the sick, by cleaning staff etc. Gloves can harbour a high viral load and contaminate surfaces. The individual may also transfer from glove to face in a higher dose and not touching the face and washing hands thoroughly is far more important.

  • Clothes are considered to be a low-risk source of infection from COVID-19 and washing at 60c + kills the virus. However, they can become contaminated so should be handled with care and as always wash hands thoroughly after touching. Do not hand wash clothes. Changing clothes immediately after reaching home is strongly advised.

  • First of all, stay home if you have any concerns whatsoever that you may have contracted, or been in touch with anyone infected with COVID-19.

    When in the gym, following the simple guidelines: keep your distance, wash your hands, and clean down kit before and after use with the new self-cleaning stations provided. Also, try not to talk directly to people face to face, rather to one side of each other. Shouting propels droplets further. If coughing or sneezing, do so into the inside of your elbow to catch droplets.

  • Yes. In addition to extensive and frequent cleaning by PureGym teams, we've installed new self-cleaning stations so you can clean your kit before and after use, for added peace of mind. You can find out more about how to clean free weights and how to clean cardio equipment on our blog.

  • There is no evidence that COVID-19 can be spread to humans through the use of showers, pools, hot tubs, or spas. It is, therefore, safe to shower but distancing is once again paramount as toweling down, etc., can spread contaminants. Thus, the important factor is maintaining safe distancing. For the time being, we encourage members to arrive and leave in gym kit wherever possible.

  • Yes, to help prevent the spread of infection around the UK we will support the NHS Track & Trace system. If requested by the NHS to provide visitor information, due to an outbreak in the vicinity of one of our gyms, we will supply your name, mobile and time of arrival and departure for members who had recently visited the specific site. This is voluntary and you are able to request to have your data excluded.  Please email us at [email protected] with you name and PIN number and we will not pass your details on.

"I have been really impressed by the steps that the team at PureGym have taken. They've made keeping ourselves and others safe while in the gym simple. Members can take a lot of confidence that everything has been done to keep them safe and they will still be able to get a great workout."

Professor Greg Whyte OBE

Professor Greg Whyte OBE
Sports Scientist

87% OF GYM-GOERS PLAN TO GO BACK

Research conducted by Sport England has shown that 87% of gym-goers will go back to the gym when it reopens. For more details click here 

We're really excited to welcome you back when the time is right.